The Challenge: Their Learning & Development team looked to develop a UK-wide approach to the language training offering to employees in order that staff could receive a consistent standard of training that was, above all, fit for purpose.
At the time, the provision of language training had developed on an ad-hoc basis with each site holding relationships with local suppliers.
Therefore they appointed Babel to plan and undertake the training. There were requirements Babel needed to keep in mind such as aligning learner achievement with the company’s own language proficiency standard so that abilities could be assessed company-wide.
The L&D team also needed a flexible system to enable them to prioritise the needs of the learner as well as decide on the training type (one-to-one, group sessions, in-company, on-line or guided self-study).
Our Solution: We have developed a range of solutions to be offered that could include:
Each year, we deliver in excess of 3,500 hours of training to 140 learners at 12 different locations in the UK and France, as well as online. All agreed training content is customised with flexible schedules offered by personal tutors. Progress tests are implemented across all locations in March and October.
"The course improved my level of confidence to deal with situations and I now feel I have a better understanding of the Chinese and Russian cultures."
Developing World-Class Customer Service
Customer Service Academy, Berkeley Group
"Each year the Babel module is rated 'outstanding' by our graduates. They feel really engaged and encouraged to learn and although some of them may have studied these topics at university, they have never experienced the content within such a multi-cultural group and the advice offered by top trainers. The graduates are excited to network with fellow colleagues from different offices and cultures and Babel's programme enables us to do this perfectly."
Graduate Development Programme
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