In-Company & Online Language Learning

A familiar name in the UK utilities market, our client has French as the official corporate language of their group especially on the operational and technical side. Many employees relocate to various locations in France and all executive PA’s need to be bilingual as well as those senior managers involved with international projects.

Alternative Description
Alternative Description

The Challenge:  Their Learning & Development team looked to develop a UK-wide approach to the language training offering to employees in order that staff could receive a consistent standard of training that was, above all, fit for purpose.

At the time, the provision of language training had developed on an ad-hoc basis with each site holding relationships with local suppliers.

Therefore they appointed Babel to plan and undertake the training. There were requirements Babel needed to keep in mind such as aligning learner achievement with the company’s own language proficiency standard so that abilities could be assessed company-wide.

The L&D team also needed a flexible system to enable them to prioritise the needs of the learner as well as decide on the training type (one-to-one, group sessions, in-company, on-line or guided self-study).

Our Solution:  We have developed a range of solutions to be offered that could include:

  • face-to-face training
  • joining a group in a closed virtual classroom
  • telephone tutorials
  • flexible self-learning
  • specialist terminology workshops
  • scheduled mini-intensive courses
  • full residential programmes at a partner school in Paris

Each year, we deliver in excess of 3,500 hours of training to 140 learners at 12 different locations in the UK and France, as well as online. All agreed training content is customised with flexible schedules offered by personal tutors. Progress tests are implemented across all locations in March and October.

The Result:

The overall satisfaction felt by the language learners continues to be very high (100%). When responding to our annual Satisfaction Survey, pleasingly, all the participants commented that they were either ‘very satisfied’ (85%) or ‘satisfied’ (15%) with their language training and ‘very satisfied’ (91%) or ‘satisfied’ (9%) with their tutors’ teaching approach. The majority of the participants also felt confident about achieving their language aims. As a result, 91% of the learners felt that they were more confident in using the second language.


“As our relationship with Babel has developed over the years, I have found you to be responsive to our needs, willing to accommodate complex requirements and always extremely keen to provide a great level of service that has met, and in some cases, exceeded our expectations”.

Testimonials

"The course improved my level of confidence to deal with situations and I now feel I have a better understanding of the Chinese and Russian cultures."

Developing World-Class Customer Service

Customer Service Academy, Berkeley Group

"Each year the Babel module is rated 'outstanding' by our graduates. They feel really engaged and encouraged to learn and although some of them may have studied these topics at university, they have never experienced the content within such a multi-cultural group and the advice offered by top trainers. The graduates are excited to network with fellow colleagues from different offices and cultures and Babel's programme enables us to do this perfectly."

Graduate Development Programme

Subsea7

View all testimonials

Subscribe to our free monthly Cultural eNewsletter

Be the first to read our monthly cultural newsletter, a snapshot of a country's business culture, an ideal quick read for those who work internationally. So far this year we have focused on Japan (our most recent), Australia, Bangladesh, Canada, Luxembourg, ME, Saudi Arabia and Vietnam. Don't forget to enter our competition too!