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"The course improved my level of confidence to deal with situations and I now feel I have a better understanding of the Chinese and Russian cultures."

Developing World-Class Customer Service

Customer Service Academy, Berkeley Group

"She was a very effective facilitator and led the workshop well. The training was very effective and very good feedback from the attendees – they keep talking about things they have learnt which is great and some have already taken action to better support our customer based on what they learnt."

Taiwanese Cultural Training

BAE Systems