International Assignments: World-leading companies often use international assignments to increase the leadership skills and global mindset of their employees. But expatriate assignments can be extremely expensive: up to three times the cost of a person’s typical annual salary, according to some statistics.
The unfortunate reality is that even companies providing well-crafted relocation packages may not always offer in-depth cultural training and support, help assignees and their families settle in, and operate at their optimum.
The Challenge: Our client had developed a multi-million pound extension to its factory in Derbyshire. Given the need to drive new process equipment innovations and provide technical assistance, they invited a team of existing Russian employees to relocate on short-term rotation to the UK. Here, they would manage a project team of British, German, Swiss and French nationals. Their role was to establish standards and coach engineers on new methods of working.
Given the prevailing Russian management style, our client’s Head of International Assignments recognised that it would be best for the inpats to have cultural training as soon as they started work on the factory floor to avoid them getting off to the wrong start.
Our Solution: During our Needs Assessment, the objectives of the workshop were agreed – Babel would deliver a closed workshop with the Russian engineers as a group talking about their cultural expectations including organisational culture, with a follow-up session set aside to answer their questions on practical daily living issues.
The engineers spoke Intermediate/Upper Intermediate English but as our Course Leader was fluent in Russian, we offered – and it was felt better – to deliver the programme in Russian. This helped engender trust in the delegates and allowed them to speak confidentially about their concerns in their mother tongue (some of which were then – with their agreement – fed back to the International Assignments team).
Our practical, highly-interactive workshop identified the keys to understanding different British cultural preferences, identified the differences in Russian and British business approaches and how best to persuade, motivate and influence employees when introducing new innovations. The content focused on:
Our Solution: How do British attitudes and behaviours impact on work and daily life? Equal opportunities, Political correctness, Timekeeping, Deadlines, Hours at work, Purpose of work, Titles and Status
Living in the UK: The Practicalities
We also recommended some one-to-one coaching with the engineers. The aim of the coaching was for them to practice role-play situations which allowed them to run-through their work situations with our course leader before tackling difficult conversations with staff on the factory floor.
Finally, there was also an option for them to come back for more coaching on a trouble-shooting basis in the future.
"She was a very effective facilitator and led the workshop well. The training was very effective and very good feedback from the attendees – they keep talking about things they have learnt which is great and some have already taken action to better support our customer based on what they learnt."
Taiwanese Cultural Training
“It was great thank you. We have an excellent tutor; she quickly adapted the lesson to suit my level and I came away feeling that I had learnt a lot—very happy.”
Spanish Language Lessons
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