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"It was a very useful course. Very intense, but that was what I needed. We covered a lot of ground quickly and the teachers were flexible and supportive. I enjoyed the 4 days and learnt a huge amount. Very much recommended for anyone in the same position."
French Residential Course
EDF Energy NNB
"The course improved my level of confidence to deal with situations and I now feel I have a better understanding of the Chinese and Russian cultures."
Developing World-Class Customer Service
Customer Service Academy, Berkeley Group